1. Introduction

These Terms and Conditions govern the relationship between Five Bricks (referred to as ‘we,’ ‘us,’ or ‘the Agency’) and any individual or business entity (referred to as ‘Client’ or ‘you’) that engages Five Bricks for digital services including, but not limited to, website design and development, SaaS product development, digital marketing, local SEO, social media management, Google Business Profile optimization, and public relations.

By engaging Five Bricks for any service, signing a proposal, making a payment, or otherwise entering into a working relationship with us, you agree to these Terms and Conditions in full. If you do not agree, please do not proceed with engagement.

2. Scope of Services

Five Bricks provides digital services as outlined in individual project proposals, statements of work, or service agreements delivered to each Client. The specific deliverables, timelines, and pricing for each engagement are defined in those documents and are incorporated into these Terms by reference.

Five Bricks reserves the right to adjust the scope of work if the Client’s requirements change materially from what was originally agreed. Any changes to scope will be communicated in writing and may result in revised pricing or timelines.

Services may include any combination of the following:

• Website design, development, and launch
• SaaS and web application development
• Search engine optimization (SEO) and local SEO
• Google Business Profile management
• Social media management and content creation
• Digital marketing strategy and campaign management
• Public relations and earned media
• Ongoing website maintenance and support

3. Proposals and Project Agreements

All work begins with a discovery call and audit of the Client’s current digital presence and business goals. Following this, Five Bricks provides a written proposal outlining recommended services, deliverables, timelines, and pricing. No work begins until the Client approves the proposal in writing or makes an initial payment, whichever occurs first.

Proposals are valid for 30 days from the date of issue. Five Bricks reserves the right to revise pricing if a proposal is accepted after this period.

4. Payment Terms

4.1 Project-Based Work

For website builds and other fixed-scope projects, Five Bricks typically requires a deposit of 50% of the total project fee before work begins. The remaining balance is due upon project completion and before the final deliverable is transferred or deployed. Payment schedules for larger projects may be outlined differently in the project proposal.

4.2 Monthly Retainers

For ongoing services including SEO, social media management, and Google Business Profile optimization, fees are billed monthly in advance. The first payment is due before services begin. Subsequent payments are due on the same calendar date each month.

4.3 Late Payments

Invoices not paid within 14 days of the due date may result in a pause of active work until the account is brought current. Five Bricks reserves the right to charge a late fee of 1.5% per month on outstanding balances beyond 30 days.

4.4 Accepted Payment Methods

Five Bricks accepts payment via bank transfer, ACH, and major credit cards unless otherwise arranged. All fees are quoted and charged in US Dollars.

5. Revisions and Change Requests

Each project proposal specifies the number of revision rounds included in the quoted price. Revisions are defined as adjustments to existing work within the agreed scope. New requests that fall outside the original scope are treated as change orders and will be quoted separately.

Change requests must be submitted in writing. Five Bricks will provide a written estimate for any out-of-scope work before proceeding. Verbal approvals are not binding on either party.

6. Timelines and Delivery

Estimated timelines are provided in each project proposal. Five Bricks will make reasonable efforts to meet all agreed deadlines. However, timelines are contingent on the Client providing required materials, feedback, and approvals on time.

Five Bricks is not liable for delays caused by the following:

• Delayed delivery of content, assets, or information from the Client
• Client feedback or approvals that fall outside agreed review windows
• Third-party platform outages or technical issues beyond our control
• Scope changes requested by the Client after work has begun

If a project is delayed by more than 30 days due to Client inactivity, Five Bricks reserves the right to invoice for work completed to date and pause the project until the Client is ready to resume.

7. Client Responsibilities

The Client agrees to:

• Provide accurate, complete, and timely information, content, and assets required for the project
• Designate a primary point of contact who has authority to approve work on behalf of the Client
• Review and provide feedback within the agreed timeframes
• Ensure that any materials provided to Five Bricks do not infringe on third-party intellectual property rights
• Maintain accurate and current billing information

8. Intellectual Property

8.1 Client-Owned Materials

All content, brand assets, logos, and materials provided by the Client remain the property of the Client. The Client grants Five Bricks a limited license to use these materials solely for the purpose of delivering the agreed services.

8.2 Work Product

Upon receipt of full payment, Five Bricks transfers ownership of all final deliverables created specifically for the Client under the project agreement. This includes website files, custom graphics, and written content produced by Five Bricks for the Client.

8.3 Agency Tools and Frameworks

Five Bricks retains ownership of its proprietary frameworks, processes, templates, codebases, and methodologies used in delivering services. Transfer of final deliverables does not constitute a transfer of these underlying tools, even where they are incorporated into Client-facing work.

8.4 Portfolio Rights

Five Bricks reserves the right to display completed work in its portfolio, case studies, and marketing materials unless the Client explicitly requests otherwise in writing before project completion.

9. Confidentiality

Both parties agree to treat as confidential any proprietary or sensitive information shared during the course of the engagement. Five Bricks will not disclose Client business information, strategies, or data to third parties without written consent, except as required by law or as necessary to deliver the services (such as engaging a subcontractor under a confidentiality agreement).

This confidentiality obligation survives the termination of the engagement.

10. Third-Party Platforms and Services

Many services delivered by Five Bricks operate within or depend on third-party platforms including Google, Meta, WordPress, Shopify, and others. Five Bricks is not responsible for changes, outages, policy updates, or restrictions imposed by these platforms that affect the performance or delivery of services.

Any third-party costs including hosting fees, advertising spend, software licenses, or platform subscriptions are the responsibility of the Client unless explicitly included in the Five Bricks proposal.

11. Marketing and SEO Results

Five Bricks does not guarantee specific rankings, traffic levels, lead volumes, or revenue outcomes from marketing or SEO services. Digital marketing results depend on a wide range of factors outside of our direct control, including search engine algorithm changes, market competition, seasonality, and the Client’s own product or service quality.

Five Bricks commits to applying industry best practices, transparent reporting, and continuous optimization to pursue the Client’s stated goals. Any projections or estimates provided are based on research and reasonable assumptions and are not contractual guarantees.

12. Termination

12.1 Termination by Client

Clients on monthly retainer agreements may cancel with 30 days written notice. Project-based engagements may be cancelled with written notice, but the Client remains responsible for payment of all work completed and costs incurred up to the date of cancellation. Deposits are non-refundable once work has commenced.

12.2 Termination by Five Bricks

Five Bricks reserves the right to terminate an engagement with written notice if the Client fails to make payment, provides false or misleading information, engages in abusive conduct toward Five Bricks staff, or requests work that violates applicable laws or platform policies.

12.3 Effect of Termination

Upon termination, Five Bricks will provide the Client with all completed work product for which payment has been received in full. Work in progress that has not been paid for remains the property of Five Bricks until payment is made.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Five Bricks’s total liability to the Client for any claim arising out of or related to services rendered shall not exceed the total fees paid by the Client to Five Bricks in the three months preceding the claim.

Five Bricks is not liable for indirect, incidental, special, or consequential damages including lost revenue, lost profits, data loss, or business interruption, even if Five Bricks has been advised of the possibility of such damages.

14. Warranties and Representations

Five Bricks warrants that services will be performed with reasonable skill and care, and that all deliverables will substantially conform to the agreed specifications at the time of delivery. Beyond this, services are provided on an ‘as is’ basis to the extent permitted by law.

The Client warrants that they have the legal right to use and provide all materials submitted to Five Bricks, and that use of such materials will not infringe on the rights of any third party.

15. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the State of Illinois, United States. Any disputes arising from or related to these Terms shall first be subject to good-faith negotiation between the parties. If unresolved, disputes shall be submitted to binding arbitration in Cook County, Illinois, in accordance with the rules of the American Arbitration Association.

16. Modifications to These Terms

Five Bricks reserves the right to update these Terms and Conditions at any time. Clients will be notified of material changes via email or written notice. Continued engagement with Five Bricks after notification of changes constitutes acceptance of the revised Terms.

17. Contact

For questions about these Terms and Conditions, please contact:

Five Bricks

Email: info@five-bricks.com

Website: five-bricks.com